What is our policy?
We understand how some people are hesitant to purchase a mattress online, without being able to feel it and test it ahead of time. Because of that, we are pleased to offer you a risk free 100 night money back guarantee.
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How do I receive my refund?
Our policy requires the following steps to receive your refund: Contact customer service by sending an email to help@tochta.com with your concerns. Quite often, we are able to provide a “quick fix” for your issue. If you are still not satisfied, we will provide you with a RMA number (Return Merchandise Authorization) along with an address for […]
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How long does the refund take to process?
Once we receive the returned mattress, we will process your refund within 7 days.
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What items are covered?
Our 100 night sleep trial covers all of our mattresses, whether they be standard size or custom size. Our 100 night sleep trial DOES NOT cover our Quilted Mattress Protectors, Dream Collection Sheets, or HyPUR-Flo products.
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