About TOCHTA

What kind of mattress building experience do you have?

We don’t mean to brag, but we’ve been doing this for many many years, since 1980 to be exact. During this time, we’ve seen it all. Some things work well, some work great, and some just don’t work at all. We believe it’s more important to make a quality mattress than it is to make one that just looks pretty in order to “fit into a price point”. Our philosophy has allowed us to earn and maintain our reputation for over 35 years.

Why are you different and better than other online mattress stores?

35 years of mattress building experience. We make mattresses, and now we’ve partnered with people who know how to market and sell things online. The other online mattress stores are usually online marketers who are trying to sell you a mattress they know nothing about!

About the Mattress

What’s inside?

Each of our 3 models (Journey, Utopia, Divini) use premium quality, high density foams for maximum durability and support. The top layer on the Utopia and Divini utilize the premier comfort layer available on the market today. It is a special “Dual Phase Change” foam which works at the molecular level to provide the best of all worlds for temperature regulation, comfort, and spinal support. Our foams are CertiPUR-US Certified® which you can learn about here:  www.certipur.us. 

Does the mattress contain Fiberglass?

NO! Our mattresses do not contain fiberglass. All mattresses sold in the United States are required to pass a Federal Flammability Standard and many of them use a fire barrier which contains fiberglass in order to pass that standard. Our fire barrier is a knit blend of polyester and cotton, which has been treated with a food grade salt. This specially crafted barrier enhances the mattress with exceptional softness, breathability, and stretchability, contributing to its elite comfort and superior temperature regulating features. Rest assured, our mattress prioritizes your safety without compromising on luxurious comfort.

Where is it made?

Each of our mattresses are proudly hand made in the USA (Southern California).

What sizes do you offer? Do you make custom sizes?

The better question would be, what size can’t we make. Our custom size calculator will allow pretty much any size you could possibly need. If it falls outside of the preset parameters, it will refer you to call our customer service team, where we can discuss with you your specific needs.

Generally speaking, you can create a mattress between:

  • 2” – 10” thick
  • 2” – 88” wide
  • 2” – 100” long

Standard sizes are as follows (in any thickness needed)

RV Bunk 34″ x 74″
Twin 38″ x 74″
Twin XL 38″ x 80″
RV Full 48″ x 74″
Full 53″ x 74″
Full XL 53″ x 80″
RV Queen 60″ x 74″
Queen 60″ x 80″
RV King 72″ x 78″
Short King 72″ x 80″
East King 76″ x 80″
Cal King 72″ x 84″

How much does it weigh?

Weight will vary depending on size and thickness. Sample weights for a 10” mattress are listed below:

Twin 38” x 74” 40 lbs
Full 53” x 74” 58 lbs
RV Queen 60” x 74” 63 lbs
Queen 60” x 80” 69 lbs
E King 76” x 80” 88 lbs
Cal King 72” x 84” 88 lbs

How much weight will it support?

It depends on what size and thickness you order, but because we use high density foams and latex, your mattress will hold up and perform as good or better than other mattresses.

How do I know which model is right for me?

We’ve created some basic descriptions to help you determine which mattress is best for you here.

Which fire safety standards does the mattress meet?

Our mattress contains a fire barrier which works by interrupting the combustion process in the event of a fire to meet the requirements of the Federal Flammability Standard 16 CFR Part 1633 and 1632. The barrier functions to smother and dampen the flames by causing a layer of char to form, which prevents oxygen from feeding the fire and preventing the flames from reaching the foam and spreading.

Are there any chemicals used in the fire barrier?

We do NOT treat our mattresses with any chemicals. The fire barrier used is an inherently retardant fabric and functions without the aid of fire retardant chemicals.

Will this mattress work for an adjustable bed?

Yes! Each of our mattresses will work on an adjustable base as well as a flat surface.

About the 100 night money back trial

What is our policy?

Risk free. NO return charges and you are not required to stuff the mattress back in the box! We understand how some people are hesitant to purchase a mattress online, without being able to feel it and test it ahead of time. Because of that, we are pleased to offer you a risk-free 100 night money back guarantee.

How long does the refund take to process?

Once we receive the returned mattress, we will process your refund within 7 days to the account used for the original purchase.

What items are covered?

Our 100 night sleep trial covers all of our mattresses, whether they be standard size or custom size! Our 100 night sleep trial DOES NOT cover our Quilted Mattress Protectors, Dream Collection Sheets, or HyPUR-Flo products.

Shipping

How much is shipping?

Shipping is FREE in the contiguous USA.

How long does it take to ship?

Most mattress orders are received in about 2 weeks or so, give or take a few days depending on your location. Custom sheets and mattress protectors are usually received in about 2-3 weeks.

Where can I ship to?

Free shipping applies to orders shipped to the contiguous United States. Shipping to Alaska and Hawaii is available for an additional charge which will be noted before checkout.

How big is the box?

Mattresses arrive in a box sized 17″ x 17″ x 42″.

Warranty

Warranty

Yes. Our mattresses are covered by a 10 year warranty. For more information please read our warranty policy click here.

Set Up and Care

How do you unpackage it?

Your new TOCHTA mattress is compressed and rolled, then packaged in a box, before being shipped directly to you. Take the box to the location you wish open your mattress. Remove the compressed mattress from the box, and carefully cut open the outer plastic wrapping of your mattress (A basic letter opener works great for this step). After the outer plastic has been removed, carefully cut or tear away the plastic covering on your mattress. It will immediately begin to expand. Once you’ve removed the plastic, set and position your mattress in its place and allow it to fully expand. It will be fully expanded and ready to use within minutes!

Are there any odors from being boxed?

There are no odors or smells any different than those you would encounter when buying a new couch or a new car. Since our beds are made to order, they are only boxed for a short amount of time and sent to you immediately, unlike other companies which store them warehouses or have them shipped from overseas, where they acquire container smells and become stale.

Our beds use only CertiPUR-US® foams so you can be rest assured there are no harmful chemicals such as formaldehyde, ozone depletes, heavy metals, and certain flame retardants. These foams meet CertiPUR-US® program standards for content and emissions and are analyzed by independent, accredited testing laboratories.