What kind of mattress building experience do you have?
We don’t mean to brag, but we’ve been doing this for many many years, since 1980 to be exact. During this time, we’ve seen it all. Some things work well, some work great, and some just don’t work at all. We believe it’s more important to make a quality mattress than it is to make one that just looks pretty in order to “fit into a price point”. Our philosophy has allowed us to earn and maintain our reputation for over 35 years.
Why are you different and better than other online mattress stores?
35 years of mattress building experience. We make mattresses, and now we’ve partnered with people who know how to market and sell things online. The other online mattress stores are usually online marketers who are trying to sell you a mattress they know nothing about!
About the Mattress
Which fire safety standards does the mattress meet?
Our mattress contains a fire barrier which works by interrupting the combustion process in the event of a fire to meet the requirements of the Federal Flammability Standard 16 CFR Part 1633 and 1632. The barrier functions to smother and dampen the flames by causing a layer of char to form, which prevents oxygen from feeding the fire and preventing the flames from reaching the foam and spreading.
Are there any chemicals used in the fire barrier?
We do NOT treat our mattresses with any chemicals. The fire barrier used is an inherently retardant fabric and functions without the aid of fire retardant chemicals.
Will this mattress work for an adjustable bed?
Yes! Each of our mattresses will work on an adjustable base as well as a flat surface.
How do I know which model is right for me?
We’ve created some basic descriptions to help you determine which mattress is best for you here.
How much does it weigh?
Weight will vary depending on size and thickness. Sample weights for a 10” mattress are listed below:
|Twin||38” x 74”||40 lbs|
|Full||53” x 74”||58 lbs|
|RV Queen||60” x 74”||63 lbs|
|Queen||60” x 80”||69 lbs|
|E King||76” x 80”||88 lbs|
|Cal King||72” x 84”||88 lbs|
How much weight will it support?
It depends on what size and thickness you order, but because we use high density foams and latex, your mattress will hold up and perform as good or better than other mattresses.
What about boat sizes?
If it has a height x width x length, then we can probably make it. Currently, we do not have the capacity to do “beveled cuts” seen in some boats and yatchs. We hope to be able to offer that soon.
What sizes do you offer? Do you make custom sizes?
The better question would be, what size can’t we make. Our custom size calculator will allow pretty much any size you could possibly need. If it falls outside of the preset parameters, it will refer you to call our customer service team, where we can discuss with you your specific needs.
Generally speaking, you can create a mattress between:
- 2” – 12” thick
- 2” – 88” wide
- 2” – 100” long
Standard sizes are as follows (in any thickness needed)
|RV Bunk||34″ x 74″|
|Twin||34″ x 74″|
|Twin XL||34″ x 74″|
|RV Full||34″ x 74″|
|Full||34″ x 74″|
|Full XL||34″ x 74″|
|RV Queen||34 x 74″|
|Queen||34″ x 74″|
|RV King||34″ x 74″|
|Short King||34″ x 74″|
|East King||34″ x 74″|
Where is it made?
Each of our mattresses are proudly hand made in the USA (Southern California).
About the 100 night money back trial
What is our policy?
We understand how some people are hesitant to purchase a mattress online, without being able to feel it and test it ahead of time. Because of that, we are pleased to offer you a risk free 100 night money back guarantee.
How do I receive my refund?
Our policy requires the following steps to receive your refund:
- Contact customer service by sending an email to email@example.com with your concerns. Quite often, we are able to provide a “quick fix” for your issue.
- If you are still not satisfied, we will provide you with a RMA number (Return Merchandise Authorization) along with an address for you to ship back the mattress. Note: We cover the shipping costs of your original order but the customer is responsible for return packaging & shipping costs.
How long does the refund take to process?
Once we receive the returned mattress, we will process your refund within 7 days.
Where can I ship to?
Free shipping applies to orders shipped to the continental United States. Shipping to Alaska and Hawaii is available for an additional charge which will be noted before checkout.
How long does it take to ship?
Orders are fulfilled within 2-5 working days of when the order was placed, with shipping times taking between 2-7 days after that, depending on location. A typical order will be received between 3-14 days after the order was placed, depending on size, style, and location.
How much is shipping?
Free. No catch here. The price you see is the price you pay to get it to your door.
How big is the box?
The box measures 20” x 20” x 42”
Set Up and Care
How do you unpackage it?
Your new TOCHTA mattress is compressed and rolled, then packaged in a box, before being shipped directly to you. Take the box to the location you wish open your mattress. Remove the compressed mattress from the box, and carefully cut open the outer plastic wrapping of your mattress (A basic letter opener works great for this step). After the outer plastic has been removed, carefully cut or tear away the plastic covering on your mattress. It will immediately begin to expand. Once you’ve removed the plastic, set and position your mattress in its place and allow it to fully expand. It will be fully expanded and ready to use within minutes!
Are there any odors from being boxed?
There are no odors or smells any different than those you would encounter when buying a new couch or a new car. Since our beds are made to order, they are only boxed for a short amount of time and sent to you immediately, unlike other companies which store them warehouses or have them shipped from overseas, where they acquire container smells and become stale.
Our beds use only CertiPUR-US® foams so you can be rest assured there are no harmful chemicals such as formaldehyde, ozone depletes, heavy metals, and certain flame retardants. These foams meet CertiPUR-US® program standards for content and emissions and are analyzed by independent, accredited testing laboratories.